Mobile Banking App Privacy Policy

Overview

This Privacy Policy outlines how Salaam Bank Mobile Banking App ("we," "us," or "our") collects, uses, and protects your Personally Identifiable Information (PII). We value your privacy and are committed to handling your personal information responsibly.

Information We Collect

When you register on our app, you may be asked to provide personal details, including your email address, phone number, or other relevant information to enhance your experience.

Additionally, any information included in the Application Form or its attachments will be considered personal information and retained by the Bank to provide the requested services.

Personal Information

Personal Information refers to any details about you that you share with us via our Mobile App or other online platforms. This includes data such as email communications, financial or non-financial transactions, and any banking details transmitted through our online or mobile banking services.

Once you become a valued Subscriber, our electronic banking system logs your online sessions, including both financial and non-financial transactions conducted online. This information allows us to process and confirm your transactions while enabling the banking application to generate automatic online reports for you.

When Do We Collect Information?

We gather information when you register on our app or provide information during your use of our services.

How Do We Use Your Information?

We may use the information we collect from you to:

• Personalize your experience and deliver content and product offerings that interest you.
• Improve our customer service by responding more effectively to your requests.
• Expedite the processing of your transactions.
• Send periodic emails about your account, orders, or other products and services.
• Follow up after correspondence through live chat, email, or phone inquiries.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information, including:

• Data Security: Your information is stored in secure systems with limited access to authorized personnel only.
• Encryption: We use encryption to safeguard your information during transmission.
• We conduct regular vulnerability and malware scans to help ensure data integrity.

If you have any questions or concerns about the accuracy of your personal information or any online transactions, please reach out to us at +252 1 658835.

Restrictions on Disclosing Information to Third Parties

We are committed to safeguarding your privacy and ensuring that your personal information is not disclosed to third parties without your consent, except as required by law or to fulfill the services you have requested.

Any sharing of information will strictly comply with legal, regulatory, or contractual obligations.

Limiting Employee Access to Personal Information and Ensuring Security

Certain personal information may be accessed by our employees as part of their duties. These employees adhere to the Bank’s policies and are trained extensively on the importance of confidentiality and customer privacy.

This training is provided through standard operating procedures (SOPs), specialized programs, and our established ethics policies.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below: